Terms of Service

Last updated: September 6, 2026

1. About Shujaah

These Terms of Service (“Terms”) govern your use of the Shujaah website and your purchase of products from our online store.

Shujaah is operated by SAMRRIS LLC.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

2. Eligibility

By using our website or purchasing products from Shujaah, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing on behalf of another person or organization, you represent that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors, appearance, measurements, packaging, and other product characteristics may vary slightly from what is displayed online.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order for reasons including product availability, pricing errors, suspected fraud, incorrect information, or other legitimate business reasons.

An order confirmation does not necessarily mean that the order has been finally accepted. We may cancel an order where necessary and will provide an appropriate refund for any payment already received for a cancelled order.

5. Pricing and Payment

All product prices are displayed on our website at the time of purchase.

Prices may change without notice. Any applicable taxes, duties, or other charges will be handled as indicated during checkout or as required by applicable law.

Payments are processed through the payment methods and payment service providers available at checkout.

6. Shipping and Delivery

We will arrange shipment to the address provided during checkout.

Shipping times are estimates and may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, or other circumstances.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Our standard return period is 14 days from the date the order is delivered, subject to the eligibility requirements and exclusions stated in that policy.

Customers are generally responsible for return shipping costs unless the product is defective, damaged, or incorrect due to our error.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible with your order details and relevant information.

We will review the issue and, where appropriate, provide a replacement, refund, or other appropriate resolution in accordance with our policies.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the order may instead be subject to our Return & Refund Policy.

10. Intellectual Property

All content on the Shujaah website, including text, images, graphics, logos, product descriptions, and other materials, is owned by or licensed to SAMRRIS LLC or its respective rights holders unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit our content without appropriate authorization.

11. Customer Reviews and Feedback

If you submit reviews, comments, suggestions, or other content to Shujaah, you agree that you will not submit unlawful, misleading, defamatory, abusive, or infringing material.

We reserve the right to remove content that violates these Terms or applicable law.

12. Prohibited Activities

You may not use our website to:

• Engage in unlawful activities

• Commit fraud or attempt unauthorized transactions

• Interfere with the operation or security of our website

• Attempt to gain unauthorized access to our systems

• Submit false or misleading information

• Violate the rights of Shujaah, SAMRRIS LLC, or third parties

• Use our website for any purpose prohibited by applicable law

13. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

We are not responsible for the content, availability, policies, or practices of third-party services or websites.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SAMRRIS LLC and Shujaah will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SAMRRIS LLC, Shujaah, and their respective service providers from claims, losses, liabilities, and expenses arising from your violation of these Terms or misuse of the website.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

19. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this website with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

20. Governing Law

These Terms are governed by the applicable laws governing SAMRRIS LLC and its business operations, without regard to conflict-of-law principles, except where applicable law provides otherwise.

21. Contact Us

If you have questions about these Terms or your order, please contact us:

Shujaah
Operated by: SAMRRIS LLC
Business Address: 1209 Mountain Road Pl NE
Email: engr.muhammadmehdihassan@gmail.com

Returns Address:
Shujaah Returns
924 E 15th St
Brooklyn, NY 11230, USA