Shipping Policy

Last updated: September 6, 2026

At Shujaah, operated by SAMRRIS LLC, we aim to make the shipping process simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Processing and handling times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

If additional information is required to process your order, we may contact you using the information provided at checkout.

2. Shipping Carriers

Depending on the destination, package size, service availability, and other shipping considerations, orders may be shipped using established carriers such as:

• USPS

• UPS

• FedEx

The carrier used for an individual order may vary.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

Shujaah is not responsible for delays, additional charges, or delivery problems resulting from an incorrect or incomplete address provided by the customer.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping costs may vary depending on the destination, shipping service, package characteristics, and other applicable factors.

5. Delivery Estimates

Estimated delivery times may vary depending on the destination, shipping service, carrier operations, customs processing where applicable, weather, holidays, and other circumstances outside our reasonable control.

A delivery estimate is not a guaranteed delivery date.

Once an order has been handed over to the carrier, carrier-related delays may occur.

6. Order Tracking

When tracking information is available, it may be provided to the customer through the email address associated with the order.

Customers can use the carrier's tracking system to monitor the progress of their shipment.

Tracking information may take some time to become active after the package has been shipped.

7. Shipping Delays

While we work to process orders promptly, delays may occur because of circumstances beyond our reasonable control, including:

• Carrier delays

• Severe weather

• Holidays

• Transportation disruptions

• Customs processing

• Incorrect or incomplete delivery information

• Unforeseen operational disruptions

If your shipment appears to be delayed, please check the tracking information first. You may also contact us for assistance.

8. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with other members of your household or building.

You may also contact the applicable carrier using the tracking information.

If you still need assistance, contact Shujaah at:

engr.muhammadmehdihassan@gmail.com

We will review the available shipping information and assist where reasonably possible.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of the package and the damaged product along with your order information.

We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.

10. International Shipping and Customs

Where international shipping is offered, shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Any such charges that are the responsibility of the customer will depend on the destination and applicable laws.

Customs processing may also affect delivery times.

11. Undeliverable or Returned Shipments

A shipment may be returned to the sender if the carrier cannot complete delivery because of circumstances such as an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.

If a package is returned to us, please contact us so that we can review the available options.

Additional shipping charges may apply when a shipment needs to be sent again because of incorrect information provided by the customer.

12. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible at:

engr.muhammadmehdihassan@gmail.com

We will try to accommodate the request when possible. However, we cannot guarantee that an address can be changed after an order has been processed or shipped.

13. Returns and Refunds

Shipping does not change the terms of our Return & Refund Policy.

Eligible products may generally be returned within 14 days from the date the order was delivered, subject to the conditions and exclusions described in our Return & Refund Policy.

Customers are generally responsible for return shipping costs unless the product is defective, damaged, or incorrect due to our error.

14. Contact Us

If you have questions about shipping or delivery, please contact us:

Shujaah
Operated by: SAMRRIS LLC
Email: engr.muhammadmehdihassan@gmail.com
Business Address: 1209 Mountain Road Pl NE

Returns Address:
Shujaah Returns
924 E 15th St
Brooklyn, NY 11230
USA