Return & Refund Policy

Last updated: August 29, 2026

Shujaah, operated by SAMRRIS LLC, wants you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 14 days from the date your order was delivered.

1. Return Period

You have 14 days from the date your order was delivered to request a return.

After the 14-day period has passed, we may not be able to accept the return.

2. Return Eligibility

To be eligible for a return, the product must generally:

• Be unused and unworn

• Be in the same condition in which you received it

• Have original tags attached, where applicable

• Be returned in its original packaging, where applicable

• Include proof of purchase or sufficient order information

We reserve the right to reject a return if the product does not meet the applicable return requirements.

3. How to Request a Return

To request a return, please contact us at:

Email: engr.muhammadmehdihassan@gmail.com

Please provide your order details and explain the reason for the return.

If your return request is approved, we will provide the applicable return instructions.

4. Return Address

Approved returns should be sent to:

Shujaah Returns
924 E 15th St
Brooklyn, NY 11230
USA

Please do not send a return to our business address unless we specifically instruct you to do so.

5. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to:

• A defective product

• A damaged product received by the customer

• The wrong product being sent due to our error

Return shipping costs are generally non-refundable.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at engr.muhammadmehdihassan@gmail.com.

Please provide your order information and, where appropriate, photographs or other information showing the issue.

We will review the situation and provide an appropriate resolution where the issue is determined to be our responsibility.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products

• Products that have been used, worn, altered, or damaged after delivery

• Products returned without required original packaging or tags

• Sale or clearance items, unless defective or incorrect

• Gift cards

• Perishable products

• Products that cannot reasonably be returned for hygiene or safety reasons

8. Refunds

Once your returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

We aim to process approved refunds within 10 business days after the returned product is received and the return is approved.

The time required for the refund to appear in your account may also depend on your payment provider or financial institution.

9. Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to a defective, damaged, or incorrect product caused by our error.

10. Exchanges

We generally handle exchanges by having the customer return the original eligible product and place a separate order for the replacement product.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the order may instead be handled under this Return & Refund Policy.

12. Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Shujaah
Operated by: SAMRRIS LLC
Email: engr.muhammadmehdihassan@gmail.com

Business Address:
1209 Mountain Road Pl NE

Returns Address:
924 E 15th St
Brooklyn, NY 11230
USA